Accessibility on ecobee.com

Overview

ecobee Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

ecobee Inc. takes the following measures to ensure accessibility of ecobee.com:

  • Include accessibility throughout our development process - from design to development to QA.
  • Provide continual accessibility training for our staff - some of our team members already have training from deque university and we are in the process of training the rest of our team. Our copy writters, designers, developers and QA engineers will all get training that's applicable specifically to their work.
  • Employ formal accessibility quality assurance methods - we have a detailed testing guideline that covers manual testsing, as well as several automated testing tools as part of our code base.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. ecobee.com is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

This is an ongoing effort and we are aware there are some issues we have yet to fix, rest asured that we are working on it and we welcome your feedback on the accessibility of ecobee.com. Please let us know if you encounter accessibility barriers on ecobee.com:

E-mail: accessibility@ecobee.com We try our best to respond to feedback within 3 business days.

Technical specifications

Accessibility of ecobee.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML WAI-ARIA CSS JavaScript These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

The Web team has assessed the accessibility of ecobee.com internally by preforming automated tests as well as manual tests.

Update on 26 October 2019.